Welcome to the Fair Trade Egypt Support Page! We're here to help you with any questions or issues you might have. Below, you'll find various resources and contact information to assist you.
Contact Information
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- Customer Service Contact:
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Social Media Links:
Connect with us for support through our social media channels:
Returns and Refunds
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Return Process:
To initiate a return or exchange, please visit our Returns Page and follow the provided instructions.- Items must be returned within 14 days of delivery.
- Ensure items are in their original condition.
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Refund Process:
Refunds are processed within 5-7 business days after receiving the returned items. You will receive a confirmation email once your refund is initiated. The refund will be applied to your original payment method.
Technical Support
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Site Issues:
If you experience any technical issues while using our site, please contact us with details about the problem, including the browser and device you're using. -
Browser Compatibility:
Our website works best on the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge.
Account Assistance
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Password Recovery:
Forgot your password? Reset it here by entering your registered email address. -
Account Security:
- Use a strong password and update it regularly.
- Be cautious of phishing attempts; we will never ask for your password via email.
Shipping Information
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Shipping Methods:
We offer several shipping options to suit your needs. Delivery times vary depending on the selected method.- Standard Shipping: 3-5 business days
Feedback Form
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Customer Feedback:
We value your feedback! Please share your thoughts about our website or your shopping experience by filling out our Feedback Form.
Announcements
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System Maintenance:
We occasionally perform scheduled maintenance. Check here for notices on upcoming maintenance or known issues. -
Policy Changes:
Stay informed about any changes to our policies or terms by visiting our Policy Updates section.
